Refund policy

Return & Refund Policy

Last Updated: September 7, 2026

At Pebbly Baby, we understand that products selected for babies and young children require special attention to quality, cleanliness, fit, and safety. If a product does not meet your needs or an order arrives damaged, defective, incomplete, or incorrect, we want the resolution process to be clear and practical.

This policy explains the conditions that apply to eligible returns, refunds, exchanges, and replacements for purchases from Pebbly Baby.

1. 30-Day Return Period

Eligible merchandise may be returned within 30 days from the confirmed delivery date.

For an ordinary return, the product should generally:

Be unused and in substantially original condition.
Be unworn and unwashed where applicable.
Retain original tags, labels, and packaging.
Have applicable hygiene or safety seals intact.
Include all accessories, parts, manuals, and components originally supplied.
Be free from stains, odors, food residue, bodily fluids, or other signs of use.
Be supported by an order number or other acceptable proof of purchase.

Products reported as defective, unsafe, damaged during shipping, or incorrectly supplied will be evaluated according to the circumstances of the claim.

2. Starting a Return

Before sending merchandise back, contact Pebbly Baby at nguyenhaudcna37@gmail.com.

Please include:

Your full name.
Order number.
Product you wish to return.
Reason for the return.
Photographs when reporting damage, defects, missing components, or an incorrect product.

After reviewing your request, we will provide return instructions for eligible merchandise.

Do not mail merchandise to our business address or another location unless Pebbly Baby has specifically confirmed the appropriate return destination.

3. Baby and Children's Clothing

Eligible clothing and wearable products may be carefully tried on to determine size and fit.

For an ordinary return, clothing should remain:

Unworn other than reasonable try-on.
Unwashed.
Unaltered.
Free from stains and odors.
Free from food, formula, lotion, or cosmetic residue.
With original tags attached where applicable.

Merchandise showing evidence of substantial wear or washing may not qualify for a preference-based return.

4. Size and Fit

We understand that selecting the correct size for a growing child can be difficult.

If an eligible product does not fit as expected, you may request a return within the 30-day period.

Customers are encouraged to review available sizing charts, dimensions, age recommendations, weight guidelines, and product descriptions before purchasing.

For returns resulting solely from size or fit preference, return shipping is generally the customer's responsibility.

5. Hygiene-Sensitive Baby Products

Certain products intended for feeding, teething, bathing, diapering, grooming, or other direct personal use may be subject to additional hygiene requirements.

For ordinary preference-based returns, such merchandise may need to remain:

Unused.
Unopened.
In original packaging.
With applicable sanitary or protective seals intact.

Once a hygiene-sensitive product has been used or opened, it may no longer qualify for a change-of-mind return if safe resale would be inappropriate.

This restriction does not prevent the review of legitimate defects, shipping damage, contamination upon delivery, or fulfillment errors.

6. Feeding and Consumable Products

Opened food, formula, supplements, snacks, or other consumable products, if offered by Pebbly Baby, generally cannot be returned because of preference or change of mind.

If a consumable product arrives:

Damaged.
Leaking.
With a broken seal.
Expired.
Contaminated.
Otherwise appearing unsafe.

Do not give the product to a child. Contact Pebbly Baby promptly so the issue can be evaluated.

7. Toys and Multi-Piece Products

For toys, activity products, learning sets, or merchandise containing multiple pieces, all applicable components should be included with an ordinary return.

If a product arrives with a missing component, contact us before substantially using it.

We may request photographs of the merchandise, packaging, included components, or parts list to help verify the issue.

8. Damaged Merchandise at Delivery

Please inspect your order promptly after delivery.

If merchandise arrives broken, cracked, torn, crushed, stained, or otherwise damaged during transportation, email nguyenhaudcna37@gmail.com.

Please provide:

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the shipping package.
Photographs of internal packaging when relevant.

Please keep the merchandise and packaging during our review unless retaining the product could reasonably create a safety or hygiene concern.

9. Defective Products

If a product appears to contain a manufacturing or functional defect, discontinue use when appropriate and contact Pebbly Baby.

We may request photographs, video, product labels, instructions, packaging information, or other reasonable evidence needed to evaluate the concern.

Please avoid attempting substantial repairs or modifications before our review.

If a qualifying defect is verified and we require a physical return, Pebbly Baby will cover reasonable authorized return shipping expenses.

10. Child Safety Concerns

If you discover a condition that may make a product unsafe for a baby or child, discontinue use immediately.

Examples may include:

Broken or exposed components.
Sharp edges.
Structural failure.
Loose components where they may create a hazard.
Damaged fasteners.
Unexpected deterioration during normal use.

Contact us with your order information and details about the concern.

Nothing in this policy requires continued use of a product that reasonably appears unsafe.

11. Incorrect Merchandise

If you receive a product different from what you ordered, please contact Pebbly Baby before substantially using or washing it.

This may include an incorrect:

Product.
Size.
Color.
Design.
Model or variation.
Quantity.

After verifying the fulfillment error, we may send the correct merchandise, provide a replacement, issue an eligible refund, or offer another appropriate resolution.

When we require incorrectly supplied merchandise to be returned, reasonable authorized return shipping costs will be covered by Pebbly Baby.

12. Missing Items or Components

If your package is delivered but an item or required component is missing, notify us promptly.

We may request photographs of the package, shipping label, merchandise, and contents received.

After verification, Pebbly Baby may provide the missing item or component, arrange a replacement, or issue an eligible refund.

13. Change-of-Mind Returns

If you received the correct merchandise but decide that it is no longer suitable, an eligible return may be requested within 30 days.

For a preference-based return:

The merchandise must satisfy all applicable condition requirements.
Return shipping is generally paid by the customer.
Original shipping and delivery charges are generally non-refundable.

This may include returns based on color, style, size, design, or another personal preference.

14. Items Excluded From Ordinary Returns

Subject to applicable law, standard change-of-mind returns may not be accepted for:

Substantially worn or used children's products.
Washed clothing or textiles.
Used feeding, teething, bathing, diapering, or hygiene-sensitive merchandise.
Opened consumable products.
Merchandise showing stains, bodily fluids, food residue, or strong odors.
Personalized or customized products.
Products damaged through misuse or improper care.
Merchandise missing essential components due to customer handling.
Gift cards.
Products specifically designated Final Sale before purchase, where legally permitted.

These exclusions do not automatically eliminate remedies for verified defects, safety concerns, shipping damage, or Pebbly Baby fulfillment errors.

15. Promotional and Sale Merchandise

Eligible merchandise purchased during a promotion or using a discount generally remains subject to this policy unless different conditions were clearly disclosed before checkout.

Products expressly identified as Final Sale may be excluded from preference-based returns where permitted by applicable law.

16. Exchanges

For eligible merchandise, customers may request an exchange for another available size, color, style, or variation.

Exchange availability depends on inventory and cannot be guaranteed.

If the desired replacement is unavailable, qualifying merchandise may be returned for an approved refund, after which a new order may be placed.

17. Return Shipping Responsibility

For eligible returns resulting from size, fit, style, color, or another customer preference, return shipping is generally the customer's responsibility.

Pebbly Baby will cover reasonable authorized return shipping expenses when a required return results from a verified:

Manufacturing defect.
Shipping-related damage.
Incorrect product.
Missing or materially incomplete product.
Other fulfillment error attributable to Pebbly Baby.

Please receive authorization before purchasing return shipping that you expect us to cover.

18. Preparing an Authorized Return

Once your return is authorized, package the merchandise carefully according to the instructions provided.

Include applicable:

Tags and labels.
Accessories.
Components.
Manuals or instructions.
Original protective materials.

For customer-paid returns, we recommend using a trackable shipping service and retaining your shipping receipt until the return has been resolved.

19. Inspection and Refund Approval

All authorized returns are subject to inspection.

Pebbly Baby may evaluate:

Whether the correct merchandise was returned.
Evidence of wear, washing, or use.
Cleanliness and hygiene condition.
Applicable safety or sanitary seals.
Presence of accessories and components.
Customer-caused alterations or damage.
Compliance with the return timeframe.

Receipt of returned merchandise does not automatically constitute approval of a refund.

20. Refunds

After an eligible return has been inspected and approved, the applicable refund will generally be issued to the original payment method used for the purchase.

Once Pebbly Baby submits the refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears.

Financial institution processing times are outside our direct control.

21. Order Cancellations and Changes

If you need to cancel or modify an order, contact nguyenhaudcna37@gmail.com as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment progresses.

Cancellation or modification cannot be guaranteed after an order has been processed, packed, or transferred to a shipping carrier.

If shipment has already occurred, eligible merchandise may be returned after delivery according to this policy.

22. Consumer Protection Rights

This Return & Refund Policy establishes Pebbly Baby's standard procedures and does not waive, restrict, or exclude any consumer right or legal remedy that cannot legally be waived under applicable United States federal, state, or local law.

Where mandatory consumer protection requirements provide additional or different protections, those requirements will take precedence.

23. Contact Pebbly Baby

For questions about returns, refunds, exchanges, replacements, product safety concerns, damaged merchandise, or order discrepancies, please contact:

Pebbly Baby
Address: 83 Garrison Loop, Ladera Ranch, CA 92694, United States
Phone: +1 (714) 608-1085
Email: nguyenhaudcna37@gmail.com

When contacting Pebbly Baby about an existing purchase, please include your order number and the email address associated with the order so we can assist you efficiently.