Shipping policy

Shipping Policy

Last Updated: September 7, 2026

At Pebbly Baby, we understand that clear delivery information helps customers shop with confidence. This Shipping Policy explains where we currently ship, the delivery methods available, shipping costs, estimated transit times, order preparation procedures, tracking, and how common shipping concerns are addressed.

1. Our Shipping Area

Pebbly Baby currently ships orders to eligible addresses within the United States only.

We do not provide international shipping at this time. Orders requiring delivery to destinations outside the United States cannot be fulfilled through our current shipping services.

Customers must provide a complete and accurate U.S. shipping address when completing their purchase.

2. Domestic Shipping Options

Pebbly Baby currently offers the following shipping methods:

Standard Shipping
Estimated delivery: 3–5 business days
Regular rate: $8.00
FREE on qualifying orders of $70.00 or more
Express Shipping
Estimated delivery: 1–2 business days
Rate: $15.00

Available shipping options and applicable charges will be displayed during checkout before an order is finalized.

3. Free Standard Shipping Threshold

Customers receive FREE Standard Shipping on qualifying orders totaling $70.00 or more.

For purchases below $70.00, the regular $8.00 Standard Shipping fee applies.

Free shipping applies only to Standard Shipping. Customers who choose Express Shipping will pay the regular $15.00 Express Shipping fee, regardless of whether the order total is $70.00 or higher.

4. Delivery Rates and Timeframes

For convenient reference, our current shipping structure is:

Standard Shipping — 3–5 business days — $8.00

Standard Shipping on orders $70.00+ — 3–5 business days — FREE

Express Shipping — 1–2 business days — $15.00

These delivery periods are estimated carrier transit times. They do not include the time required to process and prepare an order before it is handed over to the shipping carrier.

5. Preparing Your Purchase for Shipment

After receiving an order, Pebbly Baby may require preparation time before dispatch.

This process may include reviewing order details, preparing merchandise, packaging the products, and arranging transfer to the appropriate carrier.

Processing time is separate from shipping transit time.

The estimated 3–5 business days for Standard Shipping and 1–2 business days for Express Shipping generally begin after order processing has been completed and the shipment has been accepted by the carrier.

Orders submitted on weekends or recognized holidays may begin processing on the next available business day.

6. Understanding Delivery Estimates

Business days generally mean Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.

Shipping timeframes provided by Pebbly Baby are estimates and should not be considered guaranteed arrival dates.

Actual delivery schedules may be affected by severe weather, transportation disruptions, carrier network interruptions, holiday periods, unusually high parcel volumes, regional service issues, or other circumstances outside our reasonable control.

7. Accurate Delivery Information

Customers are responsible for reviewing the shipping details entered during checkout.

Please ensure that the following information is correct:

Recipient's full name
Complete street address
Apartment, suite, or unit number when applicable
City
State
ZIP code

Incomplete or incorrect information may cause shipping delays, unsuccessful delivery attempts, or packages being returned to sender.

If you notice an error after placing your order, contact Pebbly Baby promptly. We will make reasonable efforts to assist before dispatch, but we cannot guarantee address modifications once fulfillment or carrier processing has begun.

8. Shipment Tracking

When tracking is available for an order, customers may receive tracking information after their package has been dispatched.

A newly issued tracking number may not immediately show movement. Carriers may require additional time to receive and scan a shipment into their network.

Once tracking becomes active, customers can generally use the carrier's tracking service to review the latest available shipment progress and delivery status.

9. Unexpected Transit Delays

Pebbly Baby works to provide reliable delivery estimates; however, certain circumstances may cause packages to arrive later than anticipated.

Examples include severe weather, carrier service interruptions, transportation problems, holidays, increased seasonal demand, regional disruptions, or other unforeseen logistical circumstances.

If your shipment appears to be significantly delayed, please contact us with your order details. We will review the available tracking information and provide reasonable assistance where possible.

10. Packages Returned as Undeliverable

A shipment may be returned to Pebbly Baby if the carrier cannot successfully complete delivery.

This may happen because of:

An incorrect or incomplete shipping address
Missing apartment, suite, or unit information
Repeated unsuccessful delivery attempts
Other carrier-related delivery issues

If your order is returned as undeliverable, please contact us to discuss the available next steps.

Additional shipping fees may apply if reshipment is required because inaccurate or incomplete delivery information was originally supplied by the customer.

11. Tracking Says Delivered but Package Is Missing

If carrier tracking indicates that your shipment has been Delivered but you cannot locate it, please check common delivery areas such as your mailbox, porch, entrance, parcel locker, reception area, mailroom, or another secure location around the property.

We also recommend checking with household members, neighbors, property management, or the applicable shipping carrier.

If the package remains missing, please contact Pebbly Baby with your order information so we can review the available delivery details and provide reasonable assistance.

12. Damage During Shipment

Please inspect your package and merchandise promptly after delivery.

If your shipment or products appear to have been damaged during transportation, contact Pebbly Baby as soon as possible.

We recommend retaining the original shipping container and packaging materials and taking clear photographs of the external package, internal packaging, and affected merchandise.

Any eligible return, refund, replacement, or exchange may also be handled according to our Return & Refund Policy.

13. International Shipping

Pebbly Baby does not currently ship internationally.

Our delivery services are limited to eligible addresses within the United States. Orders requiring shipment to destinations outside the U.S. cannot be fulfilled under our current shipping arrangements.

14. Updates to This Policy

Pebbly Baby may revise this Shipping Policy periodically to reflect changes in shipping rates, delivery methods, carrier arrangements, fulfillment procedures, or other operational requirements.

The latest version will be published through our store together with the applicable revision date.

Contact Information

For questions regarding shipping fees, delivery estimates, tracking information, or an existing shipment, please contact:

Pebbly Baby
Address: 83 Garrison Loop, Ladera Ranch, CA 92694, United States
Phone: 714-608-1085
Email: nguyenhaudcna37@gmail.com